![]() This is definitely not the standard of service we aim to provide. I’m very sorry to hear about your experience. The suggested response sympathizes and takes things out of the public sphere whilst offering to put things right at the same time: True Taco received a 1-star rating from a disgruntled customer about poor service and bland food. Suggested responses for negative Facebook reviews With this in mind, we’ve compiled a few different examples so you can see how other companies are responding positively to negative reviews on Facebook. What may be perceived as exorbitant prices for your product or service.A poor experience with customer service staff.The products capabilities were not as expected. ![]() A misunderstanding of the service you provide.There can be many reasons for negative Facebook reviews: Offer to make things right and send a personal message proposing some sort of token to show you are sorry: A discount on their next purchase can go a long way in making amends. Once you receive a review, your focus must be towards exceeding their expectations. That is why you need to consider setting your Facebook page to send notifications once you receive a review and also setting up an autoresponder that will reply immediately with a custom message.
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